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Last spring, during a Zoom meeting with a professor, Yemi-Ese learned that the software had flagged him for moving too much. "I had to try to calm down," he said. "I feel like I can’t take a test in my natural state anymore, because they’re watching for all these movements, and what I think is natural they’re going to flag," he told me. So I don’t know if it’s seeing things that aren’t there because of the pigment of my skin." (Proctorio says that its software does not expel users from exams for noise.) By the time his professor let him back into the test, he had lost a half hour and his heart was racing.

He feared that, if he showed physical signs of anxiety, Proctorio was "going to send the video to the professor and say that suspicious activity is going on." The software, he said, "is just not accurate. His dread of the software only increased after he was kicked out of an exam when a roommate dropped a pot in the kitchen, making a clang that rang through their apartment. of ExamSoft, denied that his company’s product performed poorly with dark-skinned people. Jarrod Morgan, the chief strategy officer of ProctorU, told me that his company was in need of "relational" rather than technical changes.

"A lot of times, there are issues that get publicly printed that are not actually issues," he said. Sebastian Vos, the C.E.O. "What we will own is that we have not done a good enough job explaining what it is we do," he said. Like many test-takers of color, Yemi-Ese, who is Black, has spent the past three semesters using software that reliably struggles to locate his face. "I have a light beaming into my eyes for the entire exam," he said.

Despite these preparations, "I know that I’m going to have to try a couple times before the camera recognizes me," he said. "That’s hard when you’re actively trying not to look away, which could make it look like you’re cheating." When we first spoke, last November, he told me that, in seven exams he’d taken using Proctorio, he had never once been let into a test on his first attempt. Adding sources of light seems to help, but it comes with consequences.

Now, whenever he sits down to take an exam using Proctorio, he turns on every light in his bedroom, and positions a ring light behind his computer so that it shines directly into his eyes. Transgender students have been outed by Proctorio’s "ID Verification" procedure, which requires that they pose for a photograph with an I.D. Students with dark skin described the software’s failure to discern their faces. Low-income students have been flagged for unsteady Wi-Fi, or for taking tests in rooms shared with family members.

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